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Travel and Hospitality

Airlines

Elevate customer experiences and boost operational performance with data-driven, AI-powered solutions from AWS

The airline business is transforming. Throughout its history, airlines have faced challenging times but have proven resilient.

Leading airlines are working with Amazon Web Services (AWS) it provides the flexibility and scalability needed to reduce costs, and to adjust and innovate quickly to new changes and business dynamics. AWS offers the most comprehensive set of machine learning (ML) and artificial intelligence (AI) services, the broadest and deepest Internet of Things (IoT) offerings, and the ability to quickly and easily manage data to optimize operations and delight travelers.
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Benefits

Operational efficiency

Efficient operations are key to any airline. There’s a need to optimize assets, improve utilization, implement predictive maintenance, ensure quality, health and safety standards, and more. AWS provides airlines with everything needed to manage data quickly and easily, while helping them understand their operations. Airlines also leverage AWS services to boost predictive capabilities – safely adjusting routes, saving on energy and fuel costs, and maintaining their fleet and equipment.

Drive data insights

Airlines are often rich in data but poor in insights. AWS offers more data services than any other platform so you can collect, store, process, analyze, and visualize data in the cloud. Deploy any application regardless of volume, velocity, or variety of data to transform customer service, the airport experience, personalization, retailing, loyalty programs, the on-board experience and more.

Innovate at speed

AWS enables airlines to rapidly build, deliver, and iterate innovative products and services. AWS allows airlines to provision and manage infrastructure, code, and automatic updates, so they can spend more time predicting and adapting to rapidly changing market trends and operational developments.

Deploy AI at Scale

Airlines today are leveraging machine learning, artificial intelligence, Generative AI, and Agentic AI to streamline back-office operations, enhance customer service, and create more meaningful customer engagement. AWS technology powers solutions ranging from natural language chatbots that facilitate booking and ticket modifications, to tools that assist contact center agents with reissues, help crew members complete end-of-flight reports, enable mechanics to quickly access the latest repair documentation, and support developers in migrating away from mainframe systems and costly software licenses

Airline customer stories

Learn how leading airlines around the world are building on AWS to deliver innovative customer experiences while achieving operational efficiency. 

Ryanair Connect, the smart employee app supporting crew from very first day of training.

Ryanair

Ryanair is Europe's largest airline, flying more than 200 million passengers per year to more than 200 destinations on 3,500 daily flights. Learning from Amazon AtoZ mobile app, Ryanair built a fully integrated consumer grade app supporting 15,000+ crew members for paperless reporting directly to flight, covering function of Scheduling and Planning, On The Day Operations, People System, and Communication on AWS.

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Airline customer stories

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Delta chooses Amazon Leo to deliver next era of connected travel and digital experiences

Missing alt text value Delta introduces Amazon Leo on 500+ aircraft from 2028, partnering with Amazon to expand Delta Sync Wi-Fi and seatback experiences with more personalized connections on board.
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Cathay Pacific Transforming Airline Tech With AI Innovation

Missing alt text value Cathay's Director of Digital and IT, Lawrence Fong, shares how the airline uses AI and ML to transform operations, build innovation culture, and drive business outcomes in aviation.
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Sky’s the limit with crew operations modernization for United Airlines

Missing alt text value United partnered with TCS to modernize crew operations, enabling real-time visibility, collaborative communication, and streamlined scheduling for faster IRROPS response and on-time departures.
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Delta Air Lines Reinvents Software Development with GenAI and AI Agents

Missing alt text value AI coding and autonomous agents are transforming development. Delta Air Lines shows how these tools bring engineering maturity to prototypes, turning them into production-ready applications.
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Iberia Airlines Transforms Air Travel Through Cloud and AI Innovation with AWS

Missing alt text value Iberia selected AWS as its preferred cloud provider to accelerate digital transformation, optimize operations, increase application resilience, and use AI to enhance passenger satisfaction.
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Ryanair, Europe's largest airline, revolutionizes air travel with Amazon Bedrock and Amazon Connect

Missing alt text value Europe's largest airline with 3,300 daily flights, Ryanair turned to AWS AI solutions to transform employee and customer experiences, building a new employee app on Amazon Bedrock.
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American Airlines' CX Transformation with Amazon Connect

Missing alt text value American Airlines deployed Amazon Connect to power 12,000+ contact center agents, improving customer experience, increasing containment, and enabling self-service.
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Leading companies in travel & hospitality are already using AWS. Contact our experts and start your own AWS Cloud journey today.
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