Hospitality
Transform the end-to-end guest experience and optimize operations for Accommodations, Lodging, Casinos and Cruise, with AI-powered services from AWS, industry-specific solutions, and expert guidance from AWS travel and hospitality specialists and vetted partners.
Unified Customer Data - GenAI powered customer 360 experiences
Transform your customer experience with Amazon Connect unified customer data. Our comprehensive data foundation consolidates fragmented information from 75+ systems of record into real-time, unified customer profiles. Through AI-powered data matching and enrichment, create a single source of truth that enables both human and AI agents to deliver personalized, contextual service experiences. Move beyond traditional data silos to power intelligent routing, real-time recommendations, and cross-channel optimization. These native capabilities help organizations evolve from reactive support to proactive, personalized customer experiences that drive satisfaction and revenue.
The rapid pace of change in the hospitality industry is accelerating AI-driven innovation.
Global hotel companies, casino resorts, cruise lines, online home and vacation rental providers, and technology companies are all adapting to changes that impact the bottom line. Whether brought on by world events, shifting consumer preferences and behavior, or something else entirely, leading hospitality companies build on Amazon Web Services (AWS). That’s because AWS provides the flexibility and scale needed to adjust and innovate quickly to our changing world. AWS also offers the most comprehensive set of machine learning (ML) and artificial intelligence (AI) services, and the ability to manage enterprise data so companies can optimize operations and enhance the guest experience quickly and easily.
Benefits
Drive data insights
Hospitality companies are often data-rich but in need of a solution that consistently delivers actionable insights. AWS offers more AI-powered data and analytics services than any other platform to enable the collection, storage, processing, analysis, and visualization of data in the cloud. Deploy any number of applications regardless of volume, velocity, and variety of data to transform the guest experience including personalization, loyalty program engagement, customer service, the stay experience, and post-stay communications.
Innovate at speed
Flex & scale
Connect with your guests no matter where they are in the world. The global reach and pay-as-you-go pricing available through AWS enables customers to scale rapidly (up and down) to support any level of business volume, without upfront capital investment. Instead of managing complex infrastructure, AWS empowers hospitality companies to focus on what they do best: Manage efficient operations and deliver exceptional guest experiences.
Hospitality customer stories
Learn how leading hotel, lodging, casino and cruise brands are building on AWS to deliver innovative customer experiences while achieving operational efficiency.
Airbnb on AWS
A year after Airbnb launched, the company decided to migrate nearly all of its cloud computing functions to AWS because of service-administration challenges experienced with its original provider. As the company has grown, it has adopted almost all of the features AWS provides.
Booking.com uses GenAI to drive personalized travel experience
For Booking.com customers, recommendations are a big part of the experience. The online travel platform uses Amazon Web Services (AWS) to handle 150 petabytes of data, applying generative artificial intelligence (AI) and fine-tuning language models to provide users with relevant, personalized suggestions for their next travel experience.
Marriott protects cybersecurity workloads on AWS
Marriott, the world’s largest hospitality company, is embedding cybersecurity powered by AWS into guest interactions through their digital applications that enable convenience. They built their reputation by putting people first and providing exceptional customer service.
Accor Hotels goes above and beyond with personalized experiences
Accor hotels group is supported by Amazon Web Services (AWS) technologies and uses scalable cloud solutions, along with smart Internet of Things devices which run on Artificial Intelligence (AI). Accor hosts millions of traveling customers in 5,200 hotels in 110 countries around the world, with the capacity to open one new hotel every day.
Norwegian Cruise Line accelerates innovation with migration to AWS
NCL was the first cruise line to migrate all of its shore-side workloads to the Cloud with AWS and Chestnut Hills Technology, enabling them to accelerate innovation on the guest experience.
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